Frequently Asked Questions

Do I need an account to place an order?
You don’t need to create an account to shop. However, we recommend you sign up to enjoy the following benefits:
Review past purchases.
Add your favorite pieces to your wish list.
Save your address and card details to save time in the future.
How to place an order?
Select a category from the navigation menu at the top of the page, or search to explore a specific style, trend, or category.
Select the piece you want and click on the item to see more details.
To add to cart, simply select the size and color you want and click “Add to Cart”. Once you’ve added all your items, view your items in your shopping bag. Click the shopping bag icon in the upper right corner of the page to view your shopping bag. Then, click the “Checkout” button to proceed to checkout.
Log in to your account or, if you haven’t created an account yet, proceed through guest checkout.
Enter your address, payment method and shipping details to complete your order.
That’s it – we will confirm your order and ship it to you within 5-10 working days.
When will you ship my order?
We ship most items within 3-5 business days of receiving your order. Once your order has shipped, we will send you an email with tracking details. Please note that orders may be split into multiple shipments and items ordered together may not ship on the same day.
For pre-order items, the estimated ship date can be found on the item’s specific description page.
Where can I find sizing and fit advice?
Click the “Size Guide” button on each product page to view detailed sizes, conversion tables and size fitting guides for each product. When selecting a size on a product page, you can also find the product measurements for each size below the size selection section. If you are unsure of your size, please contact our customer service team.
The item I added to my cart is sold out?
Items are reserved for you only after you complete your purchase. If an item is very popular and has limited stock, it may be sold out by the time you check out. Therefore, we encourage you to submit your order and pay as soon as possible.
Will you restock items that are sold out?
To be notified when a sold-out item becomes available again, click “Notify me when it becomes available” on a specific product page, select the size you want, and enter your email address. We will notify you when this item becomes available.
Can I cancel or modify my order? Can I change my shipping address?
Modifications to your order may be made within 2 hours of placing the order only if the order has not yet been processed. This includes canceling the order in whole or in part, changing the address, changing the delivery method and adding, exchanging or removing items from the order. We process orders very quickly, so modifications may not always be completed. You must contact our customer service team immediately (within 2 hours) at support@fancijewelry.com and provide the details of your change/cancellation request.
In what currency can I pay?
There are nine currency exchange options available on our website. You will pay the equivalent USD fee in the currency of your choice at the checkout page.
Is my privacy and personal information safe on your website?
At fancijewelry.com, the security of your online purchase is of the utmost importance. All transactions are conducted through a secure payment system. Please click here for full details on how we protect your privacy and personal information.
Do I need to pay any duties and/or taxes?
The price you pay us excludes all import duties and sales taxes. As we are unable to advise you on exact tax amounts, we recommend that you contact your local customs or tax authority before placing your order. Taxes and fees are collected by the customs office of the destination country in accordance with its rules and policies. It is the customer’s responsibility to understand the tax policies of their country. All shipments from our warehouse are exclusive of duties and taxes. Therefore, these additional charges, if any, must be paid by the customer. If a package is rejected by the customer due to import duties or taxes, the customer is responsible for all return charges, duties, and handling charges.
What does pre-order mean?
Introducing the booking concept is part of our efforts to reduce our footprint and create a better future. We believe we can reduce the environmental waste caused by cheap disposable fashion or overproduction and help build a more responsible and sustainable industry. Pre-order items are not in stock and will take additional time to ship. The estimated ship date for each pre-order item is shown on its respective product page. Please be assured that once we receive your pre-order item, we will ship it as soon as possible.
How to return?
We accept returns within 30 days of the date the item is delivered to you. Please contact our customer service before returning an item. Any items returned without submitting a return request